Operational efficiency for structured e-commerce businesses? Yes, it’s possible.
I help you streamline workload, improve communication with teams and agencies, and optimize online sales processes. And results.
What can I do for you?
I’ve seen it with my own eyes: successful and efficient e-commerce projects do exist. I’ve been working in operations and customer experience for over 10 years. My key KPIs? My client’s smile and the end user’s gratitude.
E-commerce Strategic Consulting & Support
I offer targeted consulting services to enhance your company’s operational efficiency and optimize customer experience. Working closely with you, we’ll identify areas for improvement and implement effective strategies.
- Operational Consulting
- Logistics Organization
- Process Analysis & Optimization
Order Management & Multilingual Customer Service
I have successfully led a team of 15 people across three different countries. I offer consulting on team management, with a focus on handling stress and high turnover, through solutions that enhance staff value and drive goal achievement.
- Customer Service: 1-on-1 meetings, training sessions, targeted analysis
- Order Management: Process handling & reporting
- P&L: Budget management & goal achievement
Kooomo Platform & Marketplaces
I have in-depth knowledge of the Kooomo e-commerce platform and the CRM/Ticketing sections of major e-commerce platforms. I am highly experienced in managing Amazon and eBay marketplaces, from order and messaging management to product uploads and performance monitoring.
- Product Upload & Data Entry
- User Management, CRM & Promotions
- Performance Monitoring
“High professionalism, responsiveness, pragmatism, kindness, problem-solving… These are all qualities that define Stefania and her work. During the four years we worked together on Slam’s e-commerce project, I had the chance to appreciate Stefania not only as an industry professional but also on a personal level. Her customer management skills and dedication to her work are rare to find—she is a true asset and a reliable point of reference in this industry.”
Corinne Noca
USA Sales Manager
Trendcolor
“Stefania has demonstrated an exceptional level of professionalism, dedication, and an outstanding work ethic. Her attention to detail and ability to anticipate and resolve challenges have been crucial in maintaining high service quality and customer satisfaction. Her passion for her work and commitment are evident in every aspect of her activity, making her a truly valuable asset.”
Simone de Ruosi
Customer Success Strategist
PrestaShop
“I had the pleasure of working with Stefania on two e-commerce projects managed in full outsourcing, that of Camomilla Italia and that of Chiara Boni La Petite Robe. As a client of Stefania, I was able to see her proven experience on all topics and activities related to Customer Experience. Stefania has trained and managed competent teams, prepared to offer the best support to multilingual customers in full compliance with the guidelines provided by the Brands. Stefania has always been proactive, analytical and decisive in all crisis management situations, always offering the best of her professionalism with a smile!”
Donatella Salerno
Communication & Digital Strategist
“Stefania, a key asset for the success of our e-commerce operations, collaborated with us as customer care manager through a third-party agency that provided this service. Thanks to her dedication and attention to customer needs, she was able to build a relationship of trust that led to high customer loyalty. Her commitment also translated into a significant increase in conversions, directly contributing to the company’s results. Stefania did not limit herself to customer care—she also demonstrated the ability to handle complex aspects such as logistics and invoicing, efficiently liaising with industry operators. Her professionalism and dedication made her a key point of reference for our team, always focused on achieving tangible results and continuous improvement.”
Davide Cesarotti
Co-founder THESHHHOP
Co-founder AMICIBAU
Head of E-commerce Vic Matiē
“Stefania managed the customer care service of our e-commerce with great professionalism and high dedication.
Thanks to her exceptional organizational and relational skills, Stefania contributed to significantly improving the experience of our customers by building a relationship of trust with them.
Stefania proved to be very professional and effective in successfully dealing with extremely complex situations: combining her problem-solving skills and her proactive approach with great empathy and humanity.
A true professional that we would all like at our side in the complex management of an e-commerce.”Alessandra Aondio
E-commerce Manager
Slam
What end users say
Stefano S.I had the opportunity to interact with Ms. Stefania regarding the purchase and replacement of an item for personal use bought on the platform. Her simplicity, proactiveness, and courtesy made the entire process smooth and easy to resolve. The personal phone contact was very helpful and much appreciated. Thank you again.
Caitlin M.Hi Stefania Thank you so so much for your help – you have been wonderful!
Warner Bros Studios
Sarah W.Hi Stefania,
Thank you so much for sorting so quickly. I am truly delighted with the help!
Samanta D.Dear Mrs. Stefania, I am letting you know that the package has just arrived! I will miss exchanging emails with you!!!
Elaine C.Dear Stefania, It’s been an absolute pleasure dealing with you I couldn’t have asked for anyone so helpful, courteous and brilliant in this whole process.
Reyes G.I have no words to thank you for the good after-sales service… I only speak wonders to everyone! There is not a lot of this good treatment in the market and even less online.
Please give my congratulations to the ENTIRE team.
It has been a pleasure to contact you, Stefania.
I would be happy to help you.
- Would you like to delegate some e-commerce management tasks for your company to a trusted person?
- Do you need a hand in managing resources—whether internal or external to your company?
- Or do you simply want to ensure that your customers have an excellent shopping experience and a lasting positive impression of your brand?